Guidelines To A “Good” Waste and Recycling Management Firm: Part 9 – Account Management Team

A “good” Waste & Recycling Management Firm will include an Experienced Account Management Team. If you have ever been unfortunate enough to deal with an Account Management Team that never seems to know “what” is causing your issues, “how” to correct the issues, and who just doesn’t seem to understand “why” they need to follow-up with you in a timely fashion, you will understand why an Experienced Team is important. They will make a big difference in developing and maintaining a progressive program with minimal issues.So, when it comes to Waste & Recycling Management Firms, what personnel should the Account Management Team consist of? This is a good question, and will vary “greatly” from one Management Firm to the next. With some Management Firms, the Account Manager will be the “only” Client-facing resource that is assigned. In other words, other than a generic Customer Service number, the Account Manager’s phone number is the only other direct point of contact the Client has. I’m sure it would not be hard to see how having so few resources could cause issues in not only timely communication, but also getting things done in a timely fashion. The Account Manager in this scenario only has so many hours in a day, so the person can only handle so many requests in a day. As can typically be the case, every kind of issue, including services issues, billing issues, etc., have to funnel through this position. This easily becomes a “choke-point” in getting things done or resolved. This scenario typically generates a lot of frustration for the Client.What would be an example of the structure and resources for a “good” Management firm? Use the following as an example. Let’s start with Account Management. A “good” Management Firm will have both a Sr. Account Manager, and a Jr. Account Manager assigned to the Client. This allows for the Client to have access to more than one resource in this area. The Team will also include at least one person from each department (i.e. Operations Department, Accounts Payable Department, Accounts Receivable Department, etc.), as well as escalation contact information to senior members of each Department. In this scenario, the Client’s Team will have the contact information of each member of this Team. This type of structure is excellent from an efficiency standpoint. It allows for the right people to communicate on a consistent basis to quickly manage issues. For example, the Client’s Accounts Payable personnel are able to place a call to the Management Firm’s Accounts Receivable contact, to get their question or issue resolved right away. This is obviously much more efficient than everyone on the Client’s Team having only one point of contact.So, just how experienced should an Account Management Team be? There is no one correct answer, but we can discuss guidelines. Since the Sr. Account Manager will most likely be overseeing the performance and future development of the Management Program, a good guideline is Industry experience of around 7 to 10 years, with the Jr. Account Manager following with 2 to 5 years of experience. It is also a good guideline for these positions to have been with the Management Firm for 2 or more years. Another good sign is if the other members of the Account Management Team (Operations, Accounts Payable, Accounts Receivable, etc.) have been with the Management Firm for 2 years or more. Again, this is just a guideline. If a “good” Management Firm has been growing, some of their Team members may be new, but always be sure that “key” personnel you are dealing with (i.e. Account Managers, Operations Personnel, etc.) have a significant amount of Industry experience, and have been with the Management Firm for at least a couple of years. This type of Experienced Team will provide a better chance for good Client experience.

How to Cleanse Your Body to Enhance Your Health and Well-Being

We all think absolutely nothing about “spring cleaning” our houses. After the long winter months, spider webs are all over the place and there will likely be dust in spots that are hardly ever seen. Your body requires the same kind of internal cleansing to help maintain your health. Or else, the “cobwebs” will clog up your arterial blood vessels and internal organs and toxic substances will continue to be in your body making it more difficult to combat diseases. There are several kinds of internal cleansing methods available and many focus on different areas of the body. Here are some ways to cleanse your body to eliminate toxins and enhance your health and well-being:
Ion cleansing – Ionic foot baths are popular in health spas that provide detoxification. This process involves placing your feet in a warm water bath while the water flows freely under your feet. Both negative and positive ions will take out the toxins from your body.
Colon cleansing – The colon can certainly be the root cause of a lot of health issues if it is not cleansed every now and then. If your colon is full of harmful toxins, you may experience constipation, bloating along with other ailments that could make you sick. Several colon cleaning methods are available – do your homework to find out which one is best for you.
Herbal cleansing – This way of detoxing focuses on your whole inner body. It is an affordable and mild method to make certain that residue from harmful pesticides and herbicides, chemical substances as well as other harmful toxins are flushed out of your body.Some other ways to cleanse your body include the Master Cleansing Diet and Parasite and liver cleansing methods. A bit of research concerning signs and symptoms, exactly what each cleansing method involves, and which one would probably be the most beneficial for you to follow can easily be done on the internet.Once your body has gone through the detoxing process, it is wise to change to a healthy way of eating. The a lesser amount of processed foods and meat that you consume will certainly help to keep your body free of the toxins that can harm your overall health and cause you to gain unwanted weight.Take notice of the signs your body alerts you to. If you are feeling lethargic and do not sleep well during the night, it could be an indication that you should detox your system. Constipation and feeling bloated are also indicators that your digestive system and intestinal tract are in distress and a cleansing program which concentrates on those areas is most beneficial to use.Body detoxing is much healthier than taking medications in order to restore and balance your system. Many medicines just make things worse in the end. The natural method to cleanse your system is best if you wish to get a head start on ingesting healthy and highly nutritious foods as it provides the food with a clean slate to nourish your body as it ought to be.

Mind, Body, and Money: How to Reconcile Making Money In Your Spiritual Practice of a Yoga Studio

“Money is evil,” said Lisa. “Look at all the harm that has come throughout history from rich self-serving people, especially those in positions of power.” Of course, she was right about that…but is it really the money that is the culprit?In the world of mind-body-spirit, we tend to have this paradoxical relationship with money. On the one hand, we sometimes want to think of the work we do as being above the materialism of money. Yet on the other hand, we all have bills to pay.It’s awfully hard to keep a studio open if there’s not enough money coming in to pay the rent and keep the lights on. And if we close down the studio, then how do we share our practice with our community? How do clients, who would have gladly paid to keep the studio open so they would have a place to go for yoga, feel now they don’t have that choice anymore?Somewhere between the extremes of being a materialistic, cash-hungry beast and seeing oneself above the need for money, there is a balance. My view on this is actually largely independent from money: money is neither good nor bad.A knife can be used to prepare a delicious meal or be used as a weapon. The nature of money is determined by the person using it. It is an amplifier for the person spending it. If someone with money was kind and generous before they became wealthy, they are likely to be even more kind and giving with money. A nasty and selfish person who gains money tends to become more greedy, fearful and mean. Money is a tool and a form of energy.Gandhi understood this well. Many of us saw Gandhi as being above something so mundane as cash. The reality was that he received contributions of the current-day equivalent of millions of dollars at a time from people like G. D. Birla in order to fund his many peaceful and spiritual efforts. Without money, his efforts would have floundered and his name might well be unknown to most people. (A wealthy benefactor once told Gandhi with a smile, “It’s costing me a fortune for you to live a simple life!”)The second richest person in the world (Warren Buffet) recently took 85% of his fortune and gave it to charity, reasoning that it would do a lot more good there than it would to build a family dynasty. He believes that it is his role to help make the world a better place. He sees that investing this much (about $40 billion – that’s what you would get if you had one million dollars 40,000 times over) as allowing him to single-handedly change the world.Using his money as a form of energy – a way to achieve results – he can fund complete cures for whole diseases. How would it help something like breast cancer or muscular dystrophy if 500 of the finest doctors in the field worked together to develop a cure with virtually no limit on their resources? Money is an amplifier – it allows you to be more of who you already are.So what does this mean to you as a studio owner? Perhaps that money can be a really good thing, as long as it is treated with care and respect (just like the knife). Here are some examples of what this looks like:1. Charge what you’re worth. There will always be people who want it to cost less, yet remember that if you don’t earn enough to make ends meet, then you will be able to serve no one.2. Decide to give a certain amount of classes or services each month to people who have financial challenges.3. Pick your target market. If you mainly serve college students who are strapped for cash, offer lower-priced, shorter sessions to bring in more of them (and teach more classes). If you serve upper-class professionals, charge more. They would much rather have you be successful than save a few dollars per class.4. Figure out how much you want to earn each month. Determine your rates by working backward from this number to what you will need to charge per student per class. This can also tell you how many students you will need to have in order to meet your financial goals. This is one of the areas I often work with clients on in order to help them earn what they want to.The bottom line is that while money is often abused in our society, this is a choice. You can choose to accept it graciously and use it to create a space that provides students and clients with an exceptional experience. You can use it to honor yourself as a balanced spiritual being, and allow yourself to afford peaceful retreats to spas, perhaps to take weekends off, or maybe even just enjoy a trip to Hawaii.You deserve this – nowhere is it written that you are to deny yourself life’s comforts and instead end up burned out. You are a worthy human being who has every right to be paid for what you provide, as well as to make choices as to how that money should be spent.Namaste.